Privacy & Cookie Policy

1. Who We Are

Euro Biom Ltd is a pharmaceutical wholesale distributor registered and operating in the United Kingdom. Our address is Unit-5 Skyport Drive, Harmondsworth, London, UB7 0LJ, United Kingdom.

For all data protection enquiries, please contact us at: work@eurobiom.co.uk

2. What Data We Collect

We may collect the following personal data when you use our website or submit an enquiry:

• Name and job title
• Organisation or company name
• Email address and phone number
• Country of destination and supply requirements
• Message content submitted via our contact form
• Technical data: IP address, browser type, pages visited, time on site and anonymised interaction data (via Google Analytics and Microsoft Clarity)
• Page statistics: page visited, referring site, browser and device type, country and page speed (via Cloudflare Web Analytics, without cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries, processing and responding to pharmaceutical supply enquiries submitted via our contact form
• To fulfil orders, managing supply agreements and logistics communications
• To improve our website, using analytics data to understand how visitors use our site if you accept analytics cookies, and cookie-free page statistics from Cloudflare
• Legal compliance, maintaining records as required by pharmaceutical regulatory authorities (MHRA) and applicable law

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Legitimate interests, responding to business enquiries, managing customer relationships and keeping cookie-free page statistics to improve this website
• Contract performance, processing data necessary to fulfil or negotiate a supply contract
• Legal obligation, retaining records required by pharmaceutical regulations
• Consent, for cookies and analytics (you may withdraw consent at any time)

5. Cookie Policy

Google Analytics and Microsoft Clarity do not run unless you select Accept on the cookie banner. Clarity records how visitors move through pages, including clicks and scrolling. Below is a summary of the cookies used on this site:

Cookie	Provider	Purpose	Duration
_ga	Google Analytics	Distinguishes users for traffic analysis (only after Accept)	2 years
_ga_*	Google Analytics	Maintains session state for GA4 (only after Accept)	2 years
_clck	Microsoft Clarity	Stores a unique Clarity user ID for usage analytics (only after Accept)	1 year
_clsk	Microsoft Clarity	Connects page views into a single Clarity session (only after Accept)	1 day
CLID, ANONCHK, MR, MUID, SM	Microsoft	Third-party cookies Microsoft lists for Clarity. Microsoft says MUID is used for advertising, site analytics and other operational purposes (only after Accept)	Set by Microsoft
eb_cookie_consent	Euro Biom	Stores your cookie consent preference	1 year
eb_stats	Euro Biom	Remembers that you turned off page statistics (only if you choose this)	1 year

Managing Cookies

You can change your choice at any time with the Cookie Settings link in the footer of every page. If you decline or withdraw consent, analytics stop and we remove the Google Analytics and Clarity cookies that this site can reach. Third-party cookies set by Microsoft can be removed in your browser settings. Declining does not affect how the website works. Cloudflare Turnstile may set a strictly necessary security cookie on the enquiry form. The map on our contact page comes from Google. It loads only if you select Show Map, and Google may then receive your IP address and set its own cookies. See Microsoft's list of Clarity cookies.

For more information on managing cookies, visit aboutcookies.org.

Page Statistics Without Cookies

We use Cloudflare Web Analytics to count page visits and measure how quickly pages load, so that we can improve this website. It runs for every visitor, whatever you choose on the cookie banner, because it sets no cookies and stores nothing on your device. Cloudflare says it does not fingerprint individual visitors. We see totals only, such as visits per page and per country, and page speed. We do not use this data for advertising.

You can object at any time, free of charge. This button sets one small cookie, eb_stats, so that we remember your choice.

Turn off page statistics on this browser

6. How We Share Your Data

We do not sell, rent or trade your personal data. We may share data with:

• Service providers, Cloudflare (hosting of this website, cookie-free page statistics, and Turnstile bot and spam protection on our enquiry forms); Zoho Corporation (ZeptoMail delivery of enquiry submissions to our team, and our business email and customer records systems); Google Analytics and Microsoft Clarity (website usage analytics, only if you accept cookies); Google (the contact page map, only if you choose to show it).
• Regulatory authorities, MHRA or other bodies where legally required
• Professional advisers, legal, accounting or compliance advisers where necessary

7. Data Retention

We retain personal data only as long as necessary:

• Enquiry data: up to 3 years from the date of last contact
• Customer/supply records: 7 years (legal and regulatory requirement)
• Analytics data: held by Google and Microsoft under their retention settings, only if you accepted analytics cookies
• Cloudflare page statistics: totals available to us for six months

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access, request a copy of the data we hold about you
• Right to rectification, request correction of inaccurate data
• Right to erasure, request deletion of your data (subject to legal obligations)
• Right to restrict processing, request we limit how we use your data
• Right to data portability, request your data in a portable format
• Right to object, object to processing based on legitimate interests
• Right to withdraw consent, withdraw consent for cookies or marketing at any time

To exercise any of these rights, please contact us at work@eurobiom.co.uk. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption for all data transmission.

10. International Transfers

Some of our service providers (such as Google, Microsoft, Cloudflare and Zoho) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact & Complaints

For any privacy-related questions, contact us at: work@eurobiom.co.uk

You also have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113